(This is a picture of my son before climbing the mountain he is pointing to in this picture.)
This is an actual chat conversation I had with my son.
Setting: Living Room, Son is in Glasgow airport.
10:21 AM Angus: Hello me: hi baby where are you Angus: Glasgow Just boarded the plane me: oh ok, are you running later than usual? 10:22 AM Angus: Had a very interesting morning me: you did what happened Angus: No flight is schedules to leave at 345 me: ok 10:23 AM Angus: I almost would rather tell u in person because it will take a while to type. But I will make a long astory short 10:24 AM I
booked my bus ticket online 2 days ago fom stirling to glasgow for the
1102am bus. Well I waited for the bus and got in line to get on One 10:25 AM Well
I was the last person in line, no big deal, and when I handed the
ticket to the driver he said, "ah there's no room left on the bus".
You'll have to take the next one in an hour 10:26 AM me: still listening - just so you know I am here 10:27 AM Angus:
Really no big deal, but that did make me really cut it short. So I went
to the tix booth and talked to this swet lady and explained what
happened. She said he should have never turned me away because I have a
reserve tix. She phoned the command center to explain what happened,
she also said the next bus was alreay full so I wouldn't be able to
take it either....... 10:28 AM me: mercy 10:29 AM Angus:
I hear her tell her co-worker that the person she is on the phone with
is not very happy about it. (The bus driver is suppose to get someone
off the bus that paid at the bus. Someone who didn't have a receipt.) 10:30 AM So
she ask me if I'm by myself and if I was going to the glasgow airport.
The bus tix only went to the bus center. And then I woud catch another
bus. 10:31 AM So
listen to this, rarely would this happen at all. Remember customer
service and satisfaction doesn't matter to companies anymore, well
except for this one........ me: ok 10:32 AM wondering now what happened... this will make for a good story Angus:
She hangs up the phone, ask me where I'm sitting and says"we have a
taxi coming for you to take u directly to the airport onus" me: lol wow so how far was that Angus: Someone well notify u when it arrives 10:33 AM £65 is what it cost city-link me: wow Angus: About 40 miles i 10:34 AM I
only paid 6 pounds for the bus tix to glasgow bus station and would
have paid 3.50 more for the airport. So I got there easier and cheaper me: i guess you did! 10:35 AM Angus: I never got ugly or anything, they just did it. I think my named helped too me: do you think? 10:36 AM Angus:
Well she printed my ticket when I first got there and she mentioned how
that was a "lovely" scottish name and how much she liked it me: :) you're making your Mama proud now 10:37 AM I knew there was a reason we named you that :) Editing here (son switches gears...) 10:38 AM Angus: No way. We are stopping in boston. get this, to change pilots What! Who does that? me: what??? 10:39 AM Angus: Yep. It won't affect my connection or anyone elses me: well, that is good Angus: I have NEVER heard of that 10:40 AM I
will never use "no name airways" ( I edited name of airline here) again. I. Said that after flying over. The
airplanes have no personal tv screens like other airlines. 10:41 AM me: oh... I didn't know they had such a thing Angus: Oh yes. Some planes are really nice 10:42 AM Ok. We will start planning our trip soon me: :) sounds like a plan Angus: I'm going to go now. Taxing to runway soon me: ok... love you Angus: Love u. I will email or call when I land. Love u too me: ok bye for now 10:43 AM Angus: Bye
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Makes my heart a little proud of how my son handled the situation AND so glad his name just may have made the difference. We'll never really know, but would like to think it played a part.
Signing out....
What a lovely travel tale!
Posted by: Presbyterian Gal | August 16, 2008 at 01:49 PM
I'm sure his name helped. It's one of my favorites also. I love the highlands. We spent the night right beside Ben Nevis once, but couldn't climb, were on the way to Iona. What a grand trip for him.
Posted by: Mary Jane Butler | August 16, 2008 at 02:03 PM
my boss once said,
i saw a guy on your facebook wall, is that your brother or something?
i said, Angus? yes that is my brother.
she said, that's a very interesting name, ive never heard of it, is a family name?
yes, its a family name :)
i couldn't read the entire conversation, it looks like parts of it are cut off.
Posted by: Laura N | August 16, 2008 at 02:06 PM
Sounds as though Angus may have just flown Jetblue before, they are the only ones I've seen with the personal tv screen. Then again I'm not the world traveler he is! So glad it all worked out. My Cordelia would have been a Malcolm -- but she decided to be a girl instead.
Posted by: Auntie Knickers | August 16, 2008 at 02:59 PM
I love it when polite, nice behavior gets rewarded.
Posted by: jo(e) | August 17, 2008 at 11:48 AM
I'm so glad it all worked out for him!
Posted by: annie | August 17, 2008 at 04:20 PM
Gosh, Angus has been to Scotland a dozen times. What a great story! It is so great when the world revolves around you, especially while traveling. It was so nice to hear from you on our blog. I love how facebook and blogs can keep us all connected. I loved telling my husband about you and your great family. Ahh, the good ol' days when you would pick me and Angus up from Elkan King and I would sit in your floor board. Now they would make me sit in a booster seat. I hope all is well.
Posted by: cheyney | August 24, 2008 at 12:06 AM