This is an actual chat conversation I had with my son.
Setting: Living Room, Son is in Glasgow airport.
10:21 AM Angus: Hello
me: hi baby
where are you
Just boarded the plane
me: oh ok, are you running later than usual?
10:22 AM Angus: Had a very interesting morning
me: you did
Angus: No flight is schedules to leave at 345
10:23 AM Angus: I almost would rather tell u in person because it will take a while to type. But I will make a long astory short
10:24 AM I booked my bus ticket online 2 days ago fom stirling to glasgow for the 1102am bus. Well I waited for the bus and got in line to get on
10:25 AM Well I was the last person in line, no big deal, and when I handed the ticket to the driver he said, "ah there's no room left on the bus". You'll have to take the next one in an hour
10:26 AM me: still listening - just so you know I am here
10:27 AM Angus: Really no big deal, but that did make me really cut it short. So I went to the tix booth and talked to this swet lady and explained what happened. She said he should have never turned me away because I have a reserve tix. She phoned the command center to explain what happened, she also said the next bus was alreay full so I wouldn't be able to take it either.......
10:28 AM me: mercy
10:29 AM Angus: I hear her tell her co-worker that the person she is on the phone with is not very happy about it. (The bus driver is suppose to get someone off the bus that paid at the bus. Someone who didn't have a receipt.)
10:30 AM So she ask me if I'm by myself and if I was going to the glasgow airport. The bus tix only went to the bus center. And then I woud catch another bus.
10:31 AM So listen to this, rarely would this happen at all. Remember customer service and satisfaction doesn't matter to companies anymore, well except for this one........
10:32 AM wondering now what happened... this will make for a good story
Angus: She hangs up the phone, ask me where I'm sitting and says"we have a taxi coming for you to take u directly to the airport onus"
so how far was that
Angus: Someone well notify u when it arrives
10:33 AM £65 is what it cost city-link
Angus: About 40 miles i
10:34 AM I only paid 6 pounds for the bus tix to glasgow bus station and would have paid 3.50 more for the airport. So I got there easier and cheaper
me: i guess you did!
10:35 AM Angus: I never got ugly or anything, they just did it. I think my named helped too
me: do you think?
10:36 AM Angus: Well she printed my ticket when I first got there and she mentioned how that was a "lovely" scottish name and how much she liked it
me: :) you're making your Mama proud now
10:37 AM I knew there was a reason we named you that :)
Editing here (son switches gears...)
10:38 AM Angus: No way. We are stopping in boston. get this, to change pilots
What! Who does that?
10:39 AM Angus: Yep. It won't affect my connection or anyone elses
me: well, that is good
Angus: I have NEVER heard of that
10:40 AM I will never use "no name airways" ( I edited name of airline here) again. I. Said that after flying over. The airplanes have no personal tv screens like other airlines.
10:41 AM me: oh... I didn't know they had such a thing
Angus: Oh yes.
Some planes are really nice
10:42 AM Ok. We will start planning our trip soon
me: :) sounds like a plan
Angus: I'm going to go now. Taxing to runway soon
me: ok... love you
Angus: Love u. I will email or call when I land. Love u too
me: ok bye for now
10:43 AM Angus: Bye
Makes my heart a little proud of how my son handled the situation AND so glad his name just may have made the difference. We'll never really know, but would like to think it played a part.